Privacy Policy

This Privacy Policy explains how Moonway LLC collects, uses, stores, discloses, and otherwise processes personal information when you access or use Services, including websites, applications, online platforms, digital services, account features, subscription features, customer support channels, and related communications.

Moonway LLC is a legal entity incorporated in the State of Delaware, United States, with registration/file number 6719444 and registered address at 8 The Green, Suite B, Dover, DE 19901, USA.

For privacy questions or privacy-rights requests, you can contact us at privacy@omperty.com

To use the Services, we may ask you to provide information such as your email address, account details, preferences, settings, onboarding responses, feature inputs, content, transaction information, usage data, support communications, and other information you choose to provide. We may also automatically collect technical information from your device, such as IP address, device and browser information, language settings, time zone, usage events, cookie identifiers, advertising identifiers, and analytics data.

We use this information to provide the Services, personalize your experience, process purchases, subscriptions, payments, cancellations, and refunds, maintain security, prevent fraud, analyze how users interact with the Services, improve our products, and, where permitted by law, send marketing or measure advertising.

Depending on where you live, you may have privacy rights, including rights to access, delete, correct, or receive a copy of your personal information, opt out of targeted advertising or certain sharing of personal information, appeal certain privacy decisions, and use an authorized agent. Where available, privacy choices may be provided through account settings, browser or device settings, product menus, footer links, mechanisms we make available, or by contacting us at privacy@omperty.com

1. Who we are

In this Privacy Policy:

“Company,” “we,” “us,” and “our” refer to Moonway LLC.

“Platform Owner” means the owner or operator of the underlying System, Services, software, platform, technology, digital content, tools, models, features, and intellectual property used to provide the Services.

“you” and “your” refer to the person whose personal information we collect or process.

“Services” means the subscription-based digital tools available through OMPERTY at www.omperty.com and through any related website, web app, mobile app, or other digital platform. The Services use artificial intelligence and automated data tools to help match real estate listings and market information with the preferences you provide, such as your preferred location, budget, property type, and lifestyle needs. The Services may provide personalised listing and market reports, alerts about new or updated listings, price changes, and similar or alternative properties. OMPERTY may also offer, or connect you with third parties offering, optional services relating to other goods or services, such as boats, vehicles, or relocation assistance. The Services are provided for general information only. OMPERTY is not a real estate agent or broker and does not buy, sell, lease, manage, appraise, or hold an interest in any property. OMPERTY also does not provide financial, legal, tax, insurance, medical, or other professional advice. Information, reports, alerts, and other content available through the Services are not a recommendation, offer, property valuation, or professional advice.

We may process personal information together with, or disclose personal information to, the Platform Owner and its affiliates, service providers, licensors, or platform providers where necessary to operate, provide, secure, support, improve, sell, or administer the Services.

2. Scope of this Privacy Policy

This Privacy Policy applies when you:

• visit or use a website, application, platform, or other digital product we offer;
• create, access, or manage an account;
• purchase, subscribe to, or use any of the Services;
• communicate with us, including through email, support channels, forms, or social media;
• receive marketing or service communications from us;
• participate in surveys, testing, promotions, or feedback activities; or
• otherwise interact with us in connection with the Services.

This Privacy Policy does not apply to third-party websites, applications, platforms, or services that we do not control, even if they are linked from or integrated with the Services.

3. Categories of personal information we collect

The personal information we collect depends on how you interact with us and which Services you use. We may collect personal information that you provide directly, personal information collected automatically, and personal information received from service providers, payment processors, platform providers, or other sources.

3.1. Information you provide directly

• Account information. This may include your email address, login credentials, account identifiers, account settings, profile details, preferences, and other information used to create, manage, or secure your account.
• Service information. This may include information you provide when selecting, configuring, purchasing, accessing, or using the Services, including preferences, goals, settings, responses, selections, usage choices, feature inputs, form submissions, onboarding answers, transaction-related details, and other information you choose to provide through the Services.
• Communications. This may include support requests, emails, messages, complaints, refund requests, privacy requests, survey responses, feedback, reviews, and other communications you send to us.
• Content and materials. This may include text, files, prompts, responses, images, audio, video, documents, preferences, outputs, or other content or materials you choose to upload, submit, generate, transmit, or provide through the Services.
• Optional information. We do not require you to provide your full name, phone number, job title, company name, government identification number, or similar identifying details unless they are necessary for a specific Service, payment, legal requirement, support request, verification process, or feature that you choose to use.

3.2. Purchase and subscription information

When you purchase or subscribe to the Services, we may collect or receive transaction identifiers, payment status, billing history, subscription plan, renewal status, cancellation status, refund status, purchase date, renewal date, charge amount, payment provider information, and limited payment details such as card type, card expiry date, and the last four digits of a payment card where applicable.

We do not intend to collect or store full payment card numbers ourselves unless expressly stated otherwise.

3.3. Information collected automatically

When you use the Services, we may automatically collect technical and usage information, including IP address, device information, browser type, operating system, language settings, approximate location inferred from IP address, time zone, website or app usage, log data, session data, diagnostic data, error reports, referral information, page views, feature interactions, interaction events, and similar information.

3.4. Cookies and advertising information

We may collect cookie identifiers, advertising identifiers, where applicable, analytics information, pixel events, referral data, and online interaction data through cookies and similar technologies, as described in Section 6.

3.5. Information from service providers and third parties

We may receive personal information from service providers, payment processors, fraud-prevention providers, analytics providers, customer support tools, advertising or marketing providers, the Platform Owner, affiliates, app stores, payment platforms, or business partners where relevant to the Services.

3.6. Sensitive personal information

We do not intentionally collect sensitive personal information unless it is necessary for a specific Service, support request, security purpose, legal requirement, or feature that you choose to use. If we collect information treated as sensitive under applicable U.S. state privacy laws, we will use it only as permitted by law and as described in this Privacy Policy.

We do not use sensitive personal information for purposes that require a right to limit under California law unless we provide the required notice and choice.

4. How we collect personal information

We may collect personal information:

• directly from you, when you create an account, complete a form, make a purchase, contact us, submit information, provide feedback, or use the Services;
• automatically, when you use our websites, applications, platforms, or digital products;
• from service providers, such as payment processors, analytics providers, authentication providers, advertising providers, or customer support tools;
• from the Platform Owner, affiliates, business partners, app stores, payment platforms, or platform providers where relevant to the Services; and
• from public sources, where permitted by law and relevant to our relationship with you.

5. How and why we use personal information

We may use personal information for business and commercial purposes, including to:

• provide, operate, maintain, secure, and improve the Services;
• create, manage and support user accounts;
• process purchases, subscriptions, payments, renewals, cancellations, refunds, billing, and related transactions;
• provide, personalize, generate, deliver, store, display, or otherwise make available digital content, features, outputs, recommendations, communications, and other Service functionality;
• respond to inquiries, support requests, complaints, privacy requests, technical issues, and other communications;
• analyze usage, diagnose errors, test features, measure performance, improve user experience, develop new features, and understand how users interact with the Services;
• detect, prevent, investigate, and address fraud, misuse, unauthorized access, security incidents, policy violations, unlawful activity, and other harmful or unauthorized conduct;
• send service, account, payment, subscription, security, legal, and administrative notices;
• send marketing communications and measure, personalize, or improve advertising where permitted by law;
• comply with legal obligations, maintain records, respond to lawful requests, enforce agreements, resolve disputes, and establish, exercise, or defend legal claims;
• carry out any other purpose disclosed to you at the time of collection or with your consent where required by law.

We may use any category of personal information described in this Privacy Policy where reasonably necessary for these purposes, subject to applicable law.

6. Cookies and similar technologies

We may use cookies, local storage, device identifiers, log files, pixels, software development kits, and similar technologies to operate, secure, analyze, personalize, and improve the Services, remember settings and preferences, authenticate users, maintain sessions, diagnose errors, prevent fraud or misuse, understand how users interact with the Services, measure performance, and support marketing or advertising activities where permitted by law.

We may use the following categories of technologies:

Strictly necessary technologies. These are required for the Services to function, such as security, fraud prevention, checkout, subscription management, load balancing, session management, and remembering privacy choices.

Functional technologies. These help remember preferences, settings, language choices, account state, and product configuration.

Performance and analytics technologies. These help us understand how users interact with the Services, measure performance, diagnose errors, test features, and improve the Services.

Targeting and advertising technologies. These may help us measure advertising, understand marketing performance, build or evaluate audiences, and show more relevant ads where permitted by law.

You can usually manage cookies through your browser or device settings. If you disable certain cookies or similar technologies, parts of the Services may not work properly.

Some uses of cookies, pixels, analytics tools, advertising tools, or similar technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain U.S. state privacy laws. Where required by applicable law, you may opt out by contacting us at privacy@omperty.com or by using any opt-out mechanism we make available.

7. Marketing communications

We may send you marketing communications where permitted by law. This may include information about the Services, updates, offers, events, content, or related products.

You can opt out of marketing communications at any time by using the unsubscribe link in the communication or by contacting us at privacy@omperty.com

Even if you opt out of marketing, we may still send non-marketing communications, such as service, account, billing, subscription, security, legal, or administrative notices.

We do not sell your personal information for money. We do not share your phone number or email address with third parties or affiliates for their own marketing or promotional purposes.

8. Social media pages

Our social media pages:
https://www.facebook.com/omperty

We may include other pages on platforms such as Facebook, Instagram, LinkedIn, X, TikTok, YouTube, Pinterest, or other platforms. These platforms process personal information in accordance with their own privacy policies.

If you interact with us through social media, we may process information included in your profile, comments, messages, reactions, tags, shares, or other interactions with our pages. We may use this information to communicate with you, respond to inquiries, manage our social media presence, moderate content, understand engagement, and promote the Services.

The relevant social media platform may also process your personal information for its own purposes, including account management, analytics, advertising, security, and platform improvement. We do not control how social media platforms process personal information for their own purposes.

9. How we disclose personal information

We may disclose personal information where necessary for the purposes described in this Privacy Policy, including to:

• hosting, cloud infrastructure, software, and IT service providers;
• payment processors, billing providers, and subscription management providers;
• authentication, security, fraud prevention, and monitoring providers;
• analytics, diagnostics, and product improvement providers;
• customer support, communication, email, and messaging providers;
• marketing and advertising providers, where permitted by law;
• the Platform Owner, affiliates, distributors, or platform providers where necessary to provide, sell, support, operate, secure, administer, or improve the Services;
• professional advisers, such as lawyers, accountants, auditors, insurers, and consultants;
• prospective buyers, investors, lenders, or other parties involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction; and
• courts, regulators, law enforcement authorities, public bodies, or other third parties where required by law or necessary to protect our rights, users, systems, or Services.

Service providers are authorized to process personal information only as necessary to provide services to us or as otherwise permitted by law.

Depending on applicable U.S. state privacy laws, some disclosures for cross-context behavioral advertising, targeted advertising, analytics, or similar purposes may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even if no money is exchanged. Where required by applicable law, you may have the right to opt out of such activities.

10. Categories of service providers and recipients

We may disclose personal information to the categories of service providers, contractors, partners, and other recipients listed below, where reasonably necessary for the purposes described in this Privacy Policy.

Hosting, cloud, infrastructure, and IT providers. We may disclose personal information to providers that host, store, secure, maintain, deliver, and support the Services and related systems. This may include account information, service information, communications, technical and usage information, content and materials, and other information necessary to provide the Services.

Platform Owner, affiliates, platform providers, and operational partners. We may disclose personal information to the Platform Owner, affiliates, platform providers, distributors, and operational partners that operate, provide, support, secure, improve, administer, distribute, sell, or make available the Services. This may include account information, service information, communications, technical and usage information, content and materials, purchase or subscription status, and other information necessary for the Services.

Payment, billing, subscription, and transaction providers. We may disclose personal information to providers that process purchases, payments, subscriptions, renewals, cancellations, refunds, billing, receipts, chargebacks, fraud checks, and payment-related support. This may include account information, purchase and subscription information, limited payment details, transaction information, technical information, and communications.

Analytics, diagnostics, product-improvement, and performance providers. We may disclose personal information to providers that analyze usage, measure performance, diagnose errors, test features, improve functionality, understand user interactions, and support product development. This may include technical and usage information, cookie and analytics information, service information, interaction data, inferences, and related account or device information.

Security, authentication, fraud-prevention, and monitoring providers. We may disclose personal information to providers that secure accounts, authenticate users, prevent fraud, detect misuse, investigate suspicious activity, enforce policies, and protect the Services. This may include account information, technical and usage information, payment or subscription status, communications, device information, and other information necessary for security or fraud prevention.

Customer support, communication, email, and messaging providers. We may disclose personal information to providers that provide support, respond to inquiries, send service communications, manage user communications, and process requests. This may include account information, communications, purchase or subscription information, technical information, and other information needed to respond or communicate.

Marketing, advertising, and measurement providers. We may disclose personal information to providers that send marketing where permitted, measure advertising, understand campaign performance, personalize or improve advertising, and support targeted advertising where permitted by law. This may include account information, cookie and advertising information, technical and usage information, commercial information, interaction data, and inferences.

Professional advisers and business support providers. We may disclose personal information to legal, accounting, audit, insurance, tax, compliance, business, and dispute-resolution advisers or support providers. This may include any category of personal information reasonably necessary for the relevant support, advice, compliance, or dispute-resolution purpose.

Authorities, courts, regulators, and legal recipients. We may disclose personal information to authorities, courts, regulators, law enforcement, or other legal recipients where required or reasonably necessary to comply with legal obligations, lawful requests, enforcement, investigations, litigation, dispute resolution, or protection of rights, users, systems, or Services. This may include any category of personal information required or reasonably necessary for legal, regulatory, enforcement, security, or rights-protection purposes.

Business transaction recipients. We may disclose personal information to parties involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, investment, diligence review, or similar business transaction. This may include any category of personal information reasonably necessary for the transaction, diligence, negotiation, transfer, or related business purpose.

11. Payment processing

Payments may be processed by third-party payment providers. We do not intend to store full payment card details ourselves unless expressly stated otherwise.

Payment providers may process payment information in accordance with their own privacy notices and security standards. We may receive limited payment-related information, such as transaction identifiers, payment status, billing history, card type, card expiry date, and the last four digits of a payment card where applicable.

12. International processing

We are established in the United States. The Platform Owner is established in Cyprus, and some of our service providers, partners, or systems may process personal information in the United States, Cyprus, the European Union, or other countries.

If you access or use the Services from outside the United States, you understand that your personal information may be processed in countries where privacy laws may differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods depend on the type of information, the purpose of processing, our relationship with you, the Services you use, and legal, accounting, tax, regulatory, security, fraud-prevention, and dispute-resolution requirements.

For example, we may retain account information while your account is active, subscription and transaction records for tax, accounting, chargeback, and legal compliance purposes, support communications for customer service and dispute-resolution purposes, and technical logs for security, diagnostics, and fraud-prevention purposes.

When personal information is no longer needed, we may delete, anonymize, or aggregate it.

14. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption, secure hosting, logging, monitoring, backup procedures, confidentiality obligations, and internal policies appropriate to the nature of the processing.

However, no website, application, platform, or online service can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been compromised.

15. Data breaches

If a data breach occurs, we will assess the breach and take appropriate measures in accordance with applicable laws. Where legally required, we will notify affected individuals and/or regulators.

If you believe that your personal information or account may have been affected by a security incident, please contact us at privacy@omperty.com

16. Your privacy rights

Depending on where you live and subject to applicable law, you may have the right to:

• request access to or confirmation of the personal information we process about you;
• request a copy of personal information you provided to us in a portable format;
• request correction of inaccurate personal information;
• request deletion of personal information;
• opt out of certain processing for targeted advertising, sale, or sharing of personal information, where applicable;
• limit the use or disclosure of sensitive personal information, where applicable;
• withdraw consent where processing is based on consent;
• opt out of certain profiling or automated decision-making where applicable law provides that right;
• appeal our decision if we deny a privacy rights request, where applicable; and
• not be discriminated against for exercising privacy rights.

You can exercise your rights by contacting us at privacy@omperty.com. We will respond to requests in accordance with applicable privacy laws.

To process your request, we may need to verify your identity. In most cases, this means confirming that the request relates to the email address associated with your account. Depending on the type of request and how you use the Services, we may ask for limited additional information reasonably necessary to verify the request.

Where permitted by applicable law, you may use an authorized agent to submit a privacy request on your behalf. We may require information reasonably necessary to verify the request, your identity, and the agent’s authority.

If we deny your privacy request, you may have the right to appeal our decision by contacting us at privacy@omperty.com and stating that you are appealing a privacy-rights decision. Please include or reference the decision you are appealing so that we can review it.

17. U.S. state privacy notices, including California notice at collection

Residents of certain U.S. states, including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states with applicable privacy laws, may have additional privacy rights.

These rights may include the right to request access, correction, deletion, portability, information about categories of personal information collected, information about categories of personal information disclosed, sold, or shared, the right to opt out of sale, sharing, targeted advertising, or certain profiling, the right to limit the use or disclosure of sensitive personal information where applicable, the right to appeal a denied request, and the right not to be discriminated against for exercising privacy rights.

17.1. Categories collected, sources, purposes, and recipients

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers. This may include email address, account ID, username, IP address, device identifiers, cookie identifiers, advertising identifiers where applicable, or similar identifiers. We may collect this information from you, your device, service providers, or platform providers.
• Commercial or transaction information. This may include subscription plan, purchase history, billing status, refund status, transaction identifiers, product or service selections, renewal status, cancellation status, or similar purchase, subscription, and transaction information. We may collect this information from you, payment providers, app stores, subscription tools, transaction providers, or platform providers.
• Internet or electronic network activity. This may include website activity, app activity, platform usage, interaction data, log data, referral data, analytics events, session data, device data, diagnostic data, or similar technical and usage information. We may collect this information from your device, browser, cookies, analytics tools, service providers, or similar technologies.
• Service, content, and user-provided information. This may include information you provide, submit, upload, generate, configure, select, or use through the Services, including preferences, settings, responses, prompts, files, content, outputs, goals, selections, form submissions, feedback, feature inputs, and other information related to your use of the Services. We may collect this information from you and from your use of the Services.
• Communications. This may include support messages, emails, chats, feedback, survey responses, complaints, refund requests, privacy requests, reviews, or other communications you send to us. We collect this information from you and from communication or support providers.
• Inferences. This may include preferences, predicted interests, engagement patterns, usage patterns, product interests, account behavior, or similar inferences drawn from your use of the Services, your interactions, analytics tools, or other information described in this Privacy Policy.
• Sensitive personal information, where applicable. This may include account login credentials, precise location if enabled, or other information treated as sensitive under applicable law. We may collect this information from you, your device, or service providers only where applicable and as permitted by law.

17.2. Sale, sharing, and targeted advertising

We do not sell personal information for money.

However, some uses of cookies, pixels, analytics tools, advertising tools, or similar technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain U.S. state privacy laws. Where required by applicable law, you may opt out by contacting us at privacy@omperty.com or by using any opt-out mechanism we make available.

We do not knowingly sell or share personal information of individuals under 18.

17.3. Sensitive personal information

We do not use sensitive personal information for purposes that require a right to limit under California law unless we provide the required notice and choice.

17.4. Retention of categories

We retain each category of personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain accounts, process subscriptions and refunds, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain security.

17.5. California Shine the Light

California residents may request information about certain disclosures of personal information to third parties for their direct marketing purposes, if applicable. To make such a request, contact us at privacy@omperty.com and include “California Shine the Light Request” in your message.

18. Children

The Services are not intended for children or individuals under 18 years of age. You must not use the Services if you are under 18 years of age.

We do not knowingly collect personal information from children or individuals under 18 in connection with the Services.

If you believe that a child or individual under 18 has provided us with personal information in a way that is not permitted, please contact us at privacy@omperty.com

19. Automated decision-making and profiling

We may use automated systems, algorithms, artificial intelligence, or similar technologies to operate, secure, personalize, recommend, generate, analyze, score, or improve the Services. For example, automated systems may help detect misuse, personalize content, generate or analyze outputs, provide recommendations, process user inputs, track usage, personalize user experience, analyze performance, or manage account features.

We do not use automated decision-making that produces legal or similarly significant effects on you unless we inform you separately and comply with applicable legal requirements.

20. Third-party links and integrations

The Services may contain links to third-party websites, applications, platforms, or services. The Services may also allow you to connect or integrate with third-party products.

We are not responsible for the privacy practices of third parties. You should review the privacy notices of third-party services before using them or providing personal information to them.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website, application, platform, or other appropriate location with a new “Last updated” date.

22. Contact

If you have questions about this Privacy Policy, previous versions of this Privacy Policy, or how we process personal information, you can contact us via the “Contact / Contact us” section, by email at privacy@omperty.com, or by writing to us at the registered address indicated in this Privacy Policy.

To exercise any available privacy rights, contact us at privacy@omperty.com